Site Reliability Engineer

Site Reliability Engineer (SRE) III

21-6901

POSITION SUMMARY

The SRE is responsible for application-related systems health in production. The candidate will possess deep technical knowledge to address systems issues quickly and efficiently. The candidate will assist in managing tasks related to service delivery along with providing suggestions for overall platform improvements. The Level 3 SRE will recommend alterations in design to improve quality of products and procedures and has extensive experience in reviewing, analyzing, diagnosing, resolving, and escalating trouble issues and participating in the ongoing review and improvement of environments. This position reports directly to the Director of Software Engineering

ESSENTIAL FUNCTIONS

Analyze and research complex problems, in complex systems, until the issue is identified and/or resolved

Responsible for addressing issues escalated from L2 teams

Act as first point of contact for escalated issues and diagnose, resolve, or escalate service tickets as necessary

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Documentation of internal processes and procedures related to application systems

Advanced interpersonal skills, such as communication skills, active listening, and customer-care

Work patiently with people at all levels of experience and technical knowledge

Improve customer service, perception, and satisfaction

Ability to manage calls and expectations during business-critical situations

Ability to multitask and adapt to changes quickly

Resolve complex problems, interacting with clients through phone, emails or chats and provide unambiguous feedback and instructions

Resolve client technical issues through diligent research, reproduction and troubleshooting by utilizing application, software, and cloud skills

POSITION QUALIFICATIONS

Education

Bachelor’s degree in Information Technology or Computer Science or a related field

Experience

5+ years of IT or related experience

2+ years of proven experience as an SRE

Skills

Assist in restoring the systems on priority when there are issues.

Independently diagnose and resolve issues by following the established scripts/runbooks. Meet with Level 2 Service Team Engineers, and Level 3 application team members to diagnose problems and provide a resolution for new issues that are not documented or cannot be resolved independently

Identify and propose automation opportunities to gain efficiency and scalability

Develop systems to prevent outages through automated monitoring and alerting. Proactively monitor availability and performance

Developing new and updating existing system documentation

Conducting root cause analysis and trend analysis. Document issues and resolutions

Develop systems to prevent application outages through monitoring, scanning, and remediation

Ability to diagnose software issues and basic platform issues related to supported applications

Escalate service or project issues that cannot be completed with agreed SLA’s

Knowledge of RESTful web services, API, and IP based protocols

Understanding troubleshooting a web application using debugging procedures and tools

Knowledge of cloud components, scaling and disaster recovery aspects

Experience supporting applications written in Java with modern TypeScript front ends deployed on AWS platforms

Knowledge of SauceLabs, or something similar

Knowledge of Firebase, Google Analytics, Dynatrace, Datadog, Cloudwatch for analytics and logs, or something similar

Strong understanding of SQL, relational database structure and NOSQL databases

Proven understanding of Python and Django

Experience with Postman and CURL

Understanding of scaled architectures and queue management (Active MQ)

Understanding of AWS Identity management (Cognito)

Experience with GitLab repository management, source control, and branch management

Experience with Mobile App Support (native or ReactNative), including device specific settings (Android and IOS)

Understanding of architecture and troubleshooting

Ability to troubleshoot complex software issues and basic infrastructure issues

Ability to multi-task and adapt to change quickly

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post –Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $80,740 – 143,347/annually

Modivcare is an equal opportuntiy employer.

Full-time

Category

Industrial Engineers

Education

Bachelor’s Degree

Experience

5 to 20+ years

Job type

Full time